Tool Shed
Building a one stop shop for all things Google IT Help with the integration of Tech Hub into Tool Shed with new features supported by ServiceNow.
* This is a paired down snapshot of the internal tool, My Tech & Techstop that I designed, with mock ups that were independently made in reference to the finalized designs
Client
Year
2025
Role
xWF Designer
Deliverables
Ui screens
Design strategy
I was brought into Google's Core UX team to help combine several internal tools into one hub for all IT support.​
The current infrastructure is fragmented, our goal is to bring it together.
UXR
Discovered the top 10 key journies for our users
Tested componet layouts to find what user's preffered
Tested pages to ensure positive user adoption
UXW
Aligned with the writing team to craft a voice to translate the intended experience
Illustration
Collaborated with illustration team to create custom art for the page banners
Dev
Teamed with the Devs to make decisions that would ensure designs are technically feasible and efficiently implemented.
Key improvements
Hero with a personalized greeting
Key user journeys in the top spot
Cloudtops at a glance
Curated alerts with notifications that matter most to you
Key improvements
AI powered search bar with key user journeys enabling users to answer their own questions
Alerts & requests live in one location
Help features at the bottom of the page to relieve strain on manual IT help
We developed clear usage rules for banners
Global banners for the Tool Shed home page
Specific banners for the Tech Hub page: warning, FYI, & error.
Improved ticket submission experience
Tickets are now accessible directly in Tech Hub, rather than an additional platform
With the combined power of Tool Shed and Tech Hub, we’ve helped Googlers save time and resources by empowering them to solve issues independently, access the right tools and support faster, and enjoy a smoother, more efficient IT experience.